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TeslaHub Rental Terms

General terms and conditions of rental at TeslaHub

The General Terms and Conditions (hereinafter referred to as “GTC”) apply to all legal transactions entered into with TeslaHub.

The renter and the driver must be in possession of a valid driver’s license. Driving licenses from non-EU countries (except Switzerland) are accepted if:
  • no visa is registered in the passport
  • the customer has a visa in the passport and has not been in Europe for more than 6 months at the time of the rental.

Tesla Model 3

The conclusion of a rental agreement and the associated use of the vehicle is allowed from 1 year in possession of a valid driver’s license.

Tesla Model Y
The conclusion of a rental agreement and the associated use of the vehicle is allowed from 2 years in possession of a valid driver’s license.

Turning off the vehicle’s online connection is not allowed under any circumstances. In case of violation, CHF 500 will be charged.

Liability insurance

The rented vehicle is insured under the agreed insurance conditions of the insurance company as well as with the minimum insurance sum valid for Switzerland for liability and comprehensive insurance. The insurance is limited to Europe in the geographical sense. In any case, the insurance does not cover the use of the vehicles for the transportation of hazardous substances subject to authorization, as well as any contents of the vehicle, objects carried, persons, electronic items or business items.

Any protection agreed under the rental contract shall lapse in particular if an unauthorized driver drives the vehicle or if the driver of the vehicle is not in possession of a valid driving license when the insured event occurs. Excluded from the insurance are all assistance systems and improper use as well as racing, driving training, performance tests, private shows, or similar improper use.

Comprehensive insurance

Our Tesla Model 3 is fully insured. The deductible is;

  • CHF 1000.- per claim (from 25 years)
  • CHF 1500 for those under 25 years of age.

The deductible can be reduced to CHF 500.- or 200.- for the Tesla Model 3 in both cases for a one-time fee per rental.

Our Tesla Model Y is also fully insured. The deductible here is;

  • CHF 2500 per claim (from 26 years of age)
  • CHF 3500.- for under 26 year olds.

Willful or grossly negligent damage as well as damage inside the vehicle (e.g. scratches, holes, stains) are excluded from the insurance. This can then be handled via private liability.

Generally, the following is not allowed and therefore excluded from comprehensive insurance:

  • Road races (on public and non-public tracks)
  • Unlawful use of the vehicle and provocation in road traffic
  • Commitment of crimes
  • Driving on unpaved roads (e.g. gravel & dirt roads).

Other damage

  • Rim damage, we charge a flat rate of CHF 200.- per rim, provided that a repair is possible. Otherwise, you will be billed via fully comprehensive insurance.
  • Parking & glass damage will be charged with a deductible of CHF 500.

Damage in general

The tenant is obliged:

  • To secure the vehicle in a suitable manner against damage in extreme weather conditions (e.g. hail, storm, flooding, heavy snowfall);
  • to secure the vehicle in a suitable manner at their own expense if there is a risk of damage due to vandalism, for example by parking it in a locked garage; to properly secure the vehicle against theft.
  • The Lessee is obliged to treat and use the vehicle from the moment of the transfer of the vehicle in the same way as an owner who takes care of the value of the vehicle would do.
  • If the indicator lights in the vehicle (e.g. for temperature, brake wear, drive, battery or other) signal a problem, the Lessee is obliged to act in accordance with the vehicle’s operating instructions.
  • The renter shall be liable without limitation for all damage to the vehicle resulting from a breach of his duty of care and custody in accordance with the above provisions. Insofar as damage is covered by the fully comprehensive insurance policy existing for the vehicle, the Lessee’s liability shall be limited to the amount of the agreed deductible.
  • The renter is generally liable for all damage caused to the vehicle due to improper handling or excessive use or other breaches of duty.
  • The Lessee shall be liable in the same way for damage culpably caused by his relatives, workers, employees, co-drivers and additional drivers or other third parties who have come into contact with the vehicle through or via the Lessee, insofar as he culpably fails to establish in an evidentiary manner the personal and material facts necessary to enforce any claims for compensation by the Lessor.
  • If any damage is found upon the return of the vehicle, the causation of the damage and the liability for the damage shall be presumed to be at the expense of the Lessee in accordance with the above provision, unless the Lessee proves that the damage was already present at the time of the takeover of the vehicle or that the Lessee is not responsible for the damage.
  • The Lessee is also obliged to compensate the Lessor for all consequential damages, in particular the loss of rental income, if the vehicle cannot be re-rented or cannot be re-rented in time as a result of damage caused by the Lessee, or if the Lessor cannot use it for its own purposes.
  • When the vehicle is handed over and returned, the vehicle is inspected together for visible defects. Any defects or damage are recorded and the record signed by both parties. If the vehicle is returned outside of business hours, logging will occur the following day. Until the logging, the lessee remains responsible for the vehicle.
  • The Lessee is obliged to report defects and damages of any kind to the Lessor immediately, but no later than upon return of the vehicle. In the event of damage, a lump sum of CHF 150.- will be charged in addition to the actual damage.

Charge & Cleaning

The vehicle is handed over to the lessee in the battery-saving standard state of charge (80%). The renter charges the vehicle as needed at his own expense during the rental period and returns it with at least 60% charge. If this is not the case, a fee of around CHF 50 may be charged for the charge and the effort. The temporary option “unlimited kilometers” includes a charge of 40kWh per calendar day in the Swisscharge network and is limited to charging stations with max 20kW power. Roaming stations are excluded.

We attach great importance to clean, well-maintained and serviced vehicles. In case of extreme dirt outside (resin, tar) or inside (animals, food/drink, mud shoes, sand) we take the liberty to charge CHF 80.- cleaning fee. Washing in automatic car washes is strictly prohibited, as the vehicle can lock up in the event of incorrect manipulation. In case of disregard of this provision, the renter is fully liable for any damage caused by the use of the car wash.

It is not allowed to bring animals without protective measures. If an animal is brought along, cleaning will be charged at cost. For damages we ask to have a private liability.

Our Teslas are non-smoking vehicles. If smoking in the car, the tenant will be charged for cleaning plus. A lump sum of CHF 100.- will be charged for expenses.

Driving, Kilometers & Fees

In addition to the basic vehicle price, flexible mileage packages can be booked. The mileage packages start at 50km per day for 0.80.- /km for the Model 3 and CHF 1.- /km for the Model Y. The mileage price decreases depending on the mileage package booked. The more kilometers are booked in advance the cheaper the kilometer. The kilometers that are driven beyond that will be charged with a flat rate of CHF 1.- per kilometer afterwards.

Trips to neighboring countries (Austria & Germany) are allowed without further permits. Other countries are mandatory to notify the landlord and will be noted accordingly in the lease.

Parking fees, toll obligations and special traffic regulations for trips are to be borne by the renter (highway tolls or vignette – except Switzerland). Violation notices, parking fines and all other types of fines are the responsibility of the renter. When using a Supercharger, please note that the vehicle must be put away immediately after charging is complete to avoid blocking fees.

Fines or other fees are to be paid in addition to the processing fee of Fr. 40.- to be paid by the tenant.

Terms of payment

The rental fee is composed of the price for the requested vehicle indicated in the online booking, of the further selected options, of other costs indicated there as well as of the costs to be determined according to the use of the vehicle.

The rental fee agreed upon during the online booking (rental price and selected options) are to be paid by the renter before taking over the vehicle, agreements to the contrary are reserved. The costs to be determined according to use (e.g. for additional kilometers) are paid when the vehicle is returned.

Rebooking & Extension

Rebookings and extensions are possible if the vehicle is available, but the rental company must be notified as soon as possible in any case. The booking status is decisive. No rebooking fees will be charged.


Cancellations must be communicated by telephone and confirmed by the renter in writing (withdrawal from the contract). Cancellations of rentals already paid will incur a refund fee of CHF 10.

No cancellation fees will be charged for cancellations up to 7 days prior to the start of the rental period. Up to 72h before the beginning of the rental period 50% of the rental price will be charged, up to 48h before the beginning of the rental period 75% of the agreed rental price. Within 24h before the start of the rental or during the rental period, the full agreed rental price will be charged. In case of total non-collection of the vehicle or non-collection at the agreed time, the full rental price will be charged.

Standstill with empty battery

In the event of a stoppage due to a completely dead battery, the Lessor shall be notified immediately by telephone and the Lessee shall follow the Lessor’s instructions accordingly. The tenant is fully liable for any costs incurred in this connection, as well as for any associated rental losses (current daily rate). There is no right to an extension of the rental period due to a completely empty battery.

Status 01.03.2022